Information for children and teenagers

Are you in a situation where you don't know what to do and your parents or friends can't help? Here you will find important contacts where you can get help quickly. Plus lots more information on where you can turn to for help.

Tip: The Connect app from EVIM Youth Services—lots of information, important contacts, and opportunities to exchange ideas with others. Download the Connect app


Youth services in simple language

Information for youth welfare offices for parents for children and teens

Get help

EVIM Upstairs emergency hotline

Mobile contact point in Wiesbaden for young people in need

0800 101 30 30

You can find out more about Upstairs—the contact point for young people in need in Wiesbaden—here

 

Number against sorrow

Anonymous and free telephone counseling:

116 111

The children's and youth helpline is available Monday through Saturday to provide counseling on any issue that is troubling you.

More information on the website

Crisis chat

If you are under 25 and in crisis, the Krisenchat team will provide you with sensitive, professional, and rapid assistance.

Go to chat


JugendNotmail

The online service JugendNotmail provides advice and support 24/7 in emergencies, free of charge, confidentially and without taboos.

Jugendnotmail.de

Ombudsman's Office for Children and Youth Rights

Are you already receiving youth welfare services? We can provide you with information about your rights and options. We can advise you on any questions you may have. And we can also accompany you to important appointments.

Ombudsman's Office Hesse  

Ombudsman Office Rhineland-Palatinate

“Suse hilft” – Help for girls and women with disabilities

If you have experienced violence or want to protect yourself, you can find information, experts, and counseling centers throughout Germany.

Website

Helpline:
"Violence against women" and "Violence against men"

The helplines are nationwide counseling services for women, but also for men who have experienced or are still experiencing violence. We provide support to victims, relatives, and friends by telephone and online counseling around the clock, all year round (with the help of interpreters in 18 foreign languages if required).

Violence against women

116 016 Website

Violence against men

0800 123990 Website

Special offers from EVIM Youth Welfare Services

EVIM Connect app

Our EVIM Connect app provides lots of information about our services and helpful links. If you are already receiving support from EVIM Youth Services, you can use a secure area to get in touch with other young people or our staff.

Download the Connect app

 

upstairs

upstairs is Wiesbaden's contact point for young people in need. In addition to food, sleeping accommodations, and washing facilities, upstairs also offers you the opportunity to reflect on your own situation together with the EVIM staff working there and to develop a new perspective for yourself.

Website upstairs

 

Animal-assisted education

Interacting with animals gives you a sense of well-being and helps you find your inner balance. That is why EVIM uses animal-assisted education with llamas, dogs, and other domestic and farm animals in some of its residential groups.

By completing tasks together with the animals, you learn to become courageous and assert yourself appropriately. Interacting with them creates strong relationships, promotes your self-confidence, and your sense of responsibility.

 

FAQ

 

Here you will find answers to some of the most frequently asked questions. You can find many more questions and answers in the EVIM Connect app.

If you need help or support, you can contact the youth welfare office. For example, if there are problems at home that you cannot resolve on your own. The youth welfare office is there to help you in such situations.

A support plan meeting is a meeting where you can discuss your own goals and wishes together with your family, the youth welfare office, and educational professionals.

  • The care services we offer are tailored entirely to your needs. Our approach is based on your self-determination, and we work with you to shape your everyday life. We will work together to find out exactly what that might look like.
  • Single room with private bathroom
  • Meals in the community
  • Support with leisure activities
  • Accompaniment to outside appointments

This is about a help center, for example in Hesse or Rhineland-Palatinate. This help center is for children, teenagers, and young adults. You can come to this center if you have problems. These problems may be in institutions for young people. Or you may have problems with different people. 

These include: guardians, authorities, parents, and foster parents. You can come to this center quickly. You don't have to do a lot of paperwork. This center gives advice. It also provides information. And it gives help. This center is independent. And it doesn't cost anything.

  • Care costs: regional cost bearer, e.g., LWV Hessen
  • Housing costs: local social welfare agency, e.g., housing allowance office
  • Contacting the contact person
  • Expressing interest in a place
  • If you like what we have to offer, please get in touch with the contact person listed above. They will provide you with further information and arrange an introductory meeting.

A day group is a place where children can be looked after after school from Monday to Friday. There you will receive support and assistance.